q8bet Privacy Policy — Your Data, Protected

q8bet ("we", "us", "our") operates the online gaming platform at q8bet.vu and is committed to protecting the privacy and personal data of all registered players and site visitors. This Privacy Policy explains what personal information q8bet collects from you, how that information is used, with whom it may be shared, and the rights you have in relation to your personal data. This Policy applies to all users of the q8bet platform regardless of the device or method of access used, including mobile browser access from anywhere in Bangladesh.

By registering an account with q8bet or by continuing to use the q8bet platform after this Policy has been updated, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with any aspect of this Policy, you should discontinue use of the platform and contact our support team to close your account. This Policy should be read alongside our Terms and Conditions, which together govern your use of q8bet.

q8bet uses the personal information it collects about you for the following specific purposes:

• To create, verify, and maintain your player account, including age and identity verification in compliance with our KYC obligations
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard and to maintain accurate financial records of all transactions on your account
• To provide access to q8bet's gaming products and services, resolve game disputes, and calculate and pay out winnings accurately
• To detect, investigate, and prevent fraud, money laundering, bonus abuse, and other prohibited conduct as defined in our Terms and Conditions
• To operate our responsible gaming programme, including monitoring for signs of problem gambling and administering self-exclusion, deposit limit, and session reminder tools
• To send you service communications relating to your account, including transaction confirmations, security alerts, and support responses, and (where you have opted in) promotional communications about q8bet offers

q8bet processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity — processing required to fulfil the contract between you and q8bet (operating your account, processing transactions, providing gaming services)
• Legal obligation — processing required for q8bet to comply with applicable law, including anti-money laundering regulations, KYC requirements, and responsible gaming obligations
• Legitimate interests — processing for fraud prevention, platform security, service improvement, and abuse detection, where those interests are not overridden by your privacy rights
• Consent — processing for optional marketing communications, which you may withdraw at any time by contacting our support team or using the unsubscribe mechanism in any marketing message

q8bet uses cookies and similar session technologies on its platform. Cookies are small text files stored on your device by your browser. q8bet uses the following categories of cookies:

• Strictly necessary cookies — required for the platform to function, including session authentication, account login state, and security tokens. These cannot be disabled without breaking core platform functionality.
• Functional cookies — used to remember your preferences such as language settings and display options, so the platform behaves consistently across your sessions.
• Analytics cookies — used to collect aggregated, anonymised data about how players use the platform (e.g. pages visited, session duration, features used). This helps q8bet identify areas for improvement.

Most mobile browsers allow you to view and manage cookies through your browser settings. However, disabling strictly necessary cookies will impair your ability to use the platform. q8bet does not use third-party advertising cookies or cross-site tracking cookies.

q8bet implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. All data transmitted between your device and q8bet's servers is encrypted using SSL (Secure Sockets Layer) technology. Account passwords are stored in hashed form and are never stored in plain text. Access to player data within q8bet's systems is restricted on a strict need-to-know basis, with access logging and monitoring in place.

q8bet's payment processing infrastructure does not store full card numbers. Card payments are processed through PCI-DSS-compliant payment gateways. Mobile wallet transactions (bKash, Nagad, Rocket, Upay) are processed via the respective providers' secure APIs. Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data security incident that poses a risk to your rights or interests, q8bet will notify affected players as required under applicable law.

q8bet retains your personal data for as long as your account remains active and for such period thereafter as is necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. For active accounts, personal and transactional data is retained for the duration of the account relationship. Following account closure, we retain core account and transaction records for a period of at least 5 years to comply with applicable anti-money laundering and record-keeping requirements.

Where personal data is no longer required for the purposes for which it was collected and there is no legal requirement to retain it further, q8bet will securely delete or anonymise that data. Technical logs may be retained for a shorter period (typically 12 months) unless they are specifically relevant to an ongoing investigation or legal matter. Marketing consent records are retained for as long as necessary to demonstrate that consent was given and to honour opt-out requests.

To exercise any of the above rights, please contact q8bet's support team at [email protected] with the subject line "Privacy Rights Request" and a description of your request. We will respond within 30 days. Some rights may be subject to limitations where q8bet has a legal obligation to retain or process the relevant data — we will explain any such limitation clearly when responding to your request.

q8bet is strictly an adults-only platform. Registration is permitted only for individuals aged 21 years and above. q8bet does not knowingly collect personal data from persons under the age of 21. If you are a parent or guardian and believe that your child has registered an account or provided personal data to q8bet without your knowledge, please contact us immediately at [email protected]. We will investigate and, if confirmed, will close the account and delete all associated personal data without undue delay.

q8bet's platform infrastructure and some of its third-party service providers may be located outside Bangladesh. Where your personal data is transferred to or processed in a jurisdiction outside Bangladesh, q8bet takes steps to ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection standards. This may include contractual clauses with third-party processors that require them to protect your data to a standard equivalent to that applied within Bangladesh. By using the q8bet platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Bangladesh where necessary for the operation of the platform and the provision of the services described in these policies.

q8bet reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or platform features. The date of the most recent revision is shown at the top of this Policy. Where changes are material — for example, where we introduce a new use of your personal data, change the categories of data we collect, or change our data sharing arrangements — q8bet will endeavour to provide advance notice to registered players via the contact details held on their account, and will update the effective date of this Policy accordingly.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data q8bet holds about you, please contact our support team at [email protected] with the subject line "Privacy Enquiry". Our support team is available 24/7 (Bangladesh Standard Time, UTC+6) and will direct your enquiry to the appropriate team. We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them within 30 days. For responsible gaming or self-exclusion matters, please indicate this clearly in your message.